Frequently Asked Questions
Everything you need to know about your KaseMe experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are your phone cases compatible with wireless charging?
Yes, all KaseMe cases are designed to be slim enough to support Qi-standard wireless charging without having to remove the case.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
How do I know which case size fits my phone?
You can find your model by going to your phone's Settings > General > About. Match that model name with the options available on our product pages to ensure a perfect fit.
What materials are used in your products?
Our cases are made from high-quality, impact-resistant polycarbonate and TPU liners to provide maximum protection while maintaining a stylish, lightweight profile.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.